FAQ

HOW DOES THE UVMASTERCARE WORK?

You connect with a special cord to the slave master. You then connect the Master to take traditional current. You install the diagonal of your seat (close-to each side) the master and the slave. You turn the ignition key to power the device (green LED). You adapt (or not) UV treatment duration thanks to the + and – buttons. If you are ready to leave the room, force the key to the right. The timer will engage with an audible signal (a beep per second) and you have 30 seconds to leave the room. If presence detectors of the slave and the master do not detect movement in the room, UV light successively. During processing, you are informed by the wireless remote control of the countdown. The remote control is also equipped with a red beacon to prohibit access to the firm posing on the door or jamb. This remote control can also allow you to make an emergency stop if it happens that a person enters the room. 4 The presence detector instantly interrupt the UV. You can resume processing by forcing back the key on the right re-causing the 30-second countdown ..

Read more on the User Manual Page

WHAT IS THE DIFFERENCE BETWEEN THE CLEANERS AIR UVC OF EQUIPPED AND OUR UVMASTERCARE?

No air purification system ventilation + UVC, even at high speed, can have a very rapid decontamination effect: indeed air processed by the device remixes to polluted air (mixing), and ‘air entirety must spend more time in the system to be cleaned. The minimum action time is estimated at 30 minutes if the flow rate is equivalent to 40 times the volume (m3) of your practice. In addition, untreated air pockets may remain in certain areas.

In addition, these systems do not address the surfaces or the floor. Therefore, only the UVmastercare system is sufficient since the UV-C lamps allow here in both a direct and efficient purification of ambient air and a total disinfection of floors and surfaces in a much shorter time (3 minutes 16m2).

HOW TO KNOW IF UVMASTERCARE IS WELL SUITED TO THE SIZE OF MY OFFICE?

If the dimensions of your cabinet than 7 meters, our system can adapt .. We have indeed provided a system can consist of 4 lamps (and more) per cabinet. Feel free to send us a plan and a picture of your firm (CAT to contact form).

WHAT IS THE QUALITY OF YOUR LAMPS UV-C?

Based on 15 years of expertise in UV-C technology, our team has selected the type of UV-C technology :. low pressure amalgam 172W This will provide a more efficient system than competing systems.

THE UV ARE DANGEROUS?

UV is very dangerous especially to the eyes. It is totally not recommended to be in the room during the few minutes of operation of the unit. Our engineers have implemented several measures to avoid accidental exposure:

Down counter has ignition

4x presence sensors distributed over the two brackets

A “panic” button clearly visible and accessible.

The little red light on the remote control can be placed on the door. However if someone accidentally enters the cabinet during processing, motion detectors instantly cut off all the lights. (And an alert on the internet and GSM can beings launched).

UV detectors at the bottom of each tube can confirm the good control of the tubes by the system.

THE UV CAN DAMAGE AND MY MY MATERIAL FLOORING?

Some plastics and polymers can actually be discolored or become brittle after prolonged use, such as after exposure to sunlight. We studied in the laboratory the impact of our UVC on materials that we find in a dental office, the current results are encouraging and do not seem to damage most materials.

USING MARKERS TESTS?

It strips you can position your firm confirm UV exposure.

ARE THERE MAINTENANCE?

There is no special maintenance.

CAN I USE THE DEVICE TO TREAT MY BLOUSES REUSABLE?

Yes, all you need is a hanger on a reusable textile coat will be completely disinfected during treatment cabinet. You just be careful not to put a screen between devices and a surface to be published.

CAN I EASILY MOVE BETWEEN TWO DEVICES TREATMENTS?

Yes, each unit is equipped with wheels and is very easy to move, for example in another room while the firm is busy with a patient.

HOW TO POSITION THE TWO DEVICES IN MY OFFICE?

You can view the available models according to plans proposed offices or send us the plan and two photos of your practice that we offered you the layout diagram of the devices.

IS IS A GLASS DOOR STOPS THE UV-C?

Yes, once the door closed, there is no risk, UV-C ray being totally stopped by the glass surface.

DO DEVICES ARE DELIVERED AND INSTALLED IN PRACTICE?

The devices are delivered directly to the address specified in the order with installation guides. The easy set-up is performed by the user that can appeal if necessary to the technical service.

HOW MUCH UV LAMP REPLACEMENT?

The cost of a replacement lamp is 500 € excluding VAT.

CAN I TREAT MY MASK FFP2 WITH MY APRON AT THE DECONTAMINATION BY UVMASTERCARE?

The UV-C radiation is not very penetrating. Its effectiveness on clothing and masks will be limited to a surface treatment. It is not possible to guarantee disinfection within the fibers.

DO I CLOSE WINDOWS FOR TREATMENT?

To master the disinfection of aerosols, it is advisable not to generate air currents and therefore to close the windows. In addition, window panes will block the spread of radiation outside of the room and therefore prevent or neighboring loops are exposed to UV radiation. Finally, air streams may result in the movement of objects (paper sheets for example) in the workpiece and trigger motion detectors of UVMasterCare and hence interruption of treatment.

WHAT IS THE VIRUS IS TO ENTER THE DRAWER?

IS IT NORMAL TO FEEL SMELL AFTER TREATMENT?

Yes, this is proof that the system works well in a room that contained a lot of spray. indeed, the UVmastercare system generates radiation with powerful oxidizing effect. Tests carried out in our laboratories have shown that in a room subject to several successive disinfections, the smell disappeared completely since there was more material to oxidize suspended.

HOW TO HANDLE THE UVMASTERCARE? CAN I TOUCH THE UV TUBE?

The UVMasterCare is provided with a handle for easy handling. It is not recommended to hit the quartz tube protecting the UV lamp. Indeed, the film of lubricant to be deposited to contact with the fingers constitute a micro filter layer sensing the passage a portion of the UV radiation. A dirty quartz contribute to a decrease in efficiency. The cleaning is done using a damp cloth and a ceramic cleaner.

HOW TO CLEAN THE UV TUBE?

It is necessary to distinguish the quartz tube and UV lamp protection itself. The UVC tube and the quartz tube should not be cleaned.

CAN WE TOUCH THE TUBE UV OR QUARTZ?

No. The UVC lamp and the quartz tube should never be touched. Fingerprints decrease the effectiveness of treatment and immediately after treatment the temperature of the tubes may result in case of direct contact with skin burns.

HOW LONG IS THE WARRANTY UV LAMP?

The lamps are guaranteed for 2 years.

SHOULD I ALSO DECONTAMINATE THE PANO ROOM

In the room where the panoramic radio are performed, there is no product aerosols. Therefore, it is NOT necessary to disinfect using UVmastercare system. Should you have any doubt, you can of course place the UVmaster172 unit in the room for a short treatment (2′).