Effective Date: February 26, 2019 IOTCO SA (“us”, “we”, “our”) operates the UVmastercare mobile application (hereinafter referred to as the “Service”). This page explains our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have regarding that data. We use your information to provide and improve the Service. By using the Service, you consent to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meaning as in our Terms and Conditions.


  • Service
    Service means the UVmastercare mobile application operated by IOTCO S.A.
  • Personal data
    Personal Data means data about a living individual who can be identified from such data (or from such data and other information in our possession or likely to come into our possession).
  • Usage data
    Usage Data is collected automatically and is generated either using the Service or the infrastructure of the Service itself (e.g., page view time).
  • Cookies
    Cookies are small files stored on your device (computer or mobile device).
  • Person in charge of processing
    Controller means the natural or legal person (alone, or jointly or in common with others) who determines the purposes and manner in which any personal data is processed or is to be processed. For the purposes of this Privacy Policy, we are a Controller of your personal data.
  • Subcontractors (or Service Providers)
    The term Sub-processor (or Service Provider) refers to any natural or legal person who processes data on behalf of the Data Controller. We may use the services of several Service Providers to process your data more efficiently.
  • Data Subject (or User)
    A Data Subject is any living person who uses our Service and is the subject of Personal Data.

Data Collection and Use

We collect several types of data for different purposes to provide and improve our Service to you.

Types of data collected

Personal Data

When you use our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Information"). Personally identifiable information may include, but is not limited to:
  • E-mail address
  • First and last name
  • Telephone number
  • Address, city, state, zip code
  • Cookies and Usage Datan

We may use your personal information to send you newsletters, marketing communications or promotions and other information that may be of interest to you. You may choose not to receive any communications from us or to receive only certain communications by clicking on the unsubscribe link or by following the instructions in each email we send.

Usage Data

When you access the Service using a mobile device, we may automatically collect certain information, including, but not limited to, the type of mobile device you are using, the unique identifier of your mobile device, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you are using, unique device identifiers and other diagnostic data ("Usage Data").

Location Data

We may use and store data about your geographic location if you authorize us to do so ("Location Data"). We use this data to provide the features of our Service and to improve and personalize our Service. When using our Service, you can enable or disable location services at any time using your device settings.

Tracking and Cookie Data

We use cookies and other similar tracking technologies to track activities on our Service, and we retain certain information. Cookies are small data files that may contain an anonymous unique identifier. Cookies are sent to your browser from a website and are stored on your device. Other tracking technologies such as pixels, tags and scripts are also used to collect and track information and to improve and analyze our Service. You can set your browser to refuse all cookies or to alert you when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain features of our Service.
Examples of cookies we use:
  • Session Cookies. We use Session Cookies to operate our Service..
  • Preference Cookies. We use Preference Cookies to remember your preferences and settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

IOTCO S.A. uses the data collected for various purposes:
  • To provide and maintain our Service
  • To notify you of changes to our Service
  • To allow you to use the interactive features of our Service when you want
  • To provide customer support
  • To collect valuable data or analysis that will allow us to improve our Service
  • To monitor the use of our Service
  • To detect, prevent and fix technical problems
  • To provide you with news, special offers and general information about other goods, services, and events we offer that are similar to those you have already purchased or inquired about, unless you have already indicated that you do not wish to receive such information.

Legal basis for processing personal data under the General Data Protection Regulation (GDPR)

If you reside in the European Economic Area (EEA), IOTCO S.A.'s legal basis for collecting and using the personal data described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. IOTCO S.A. may process your Personal Information:
  • Because we need to perform a contract with you
  • Because you have authorized us to do so
  • Because we have a legitimate interest in carrying out this processing and your rights do not override this legitimate interest
  • For payment processing purposes
  • To comply with the law

Data retention

IOTCO S.A. will retain your Personal Data only as long as necessary for the purposes set forth in this Privacy Policy. We will retain and use your Personal Information to the extent necessary for us to fulfill our legal obligations (e.g., to comply with applicable law), resolve disputes and enforce our agreements and policies. IOTCO S.A. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when such data is used to enhance security or improve the functionality of our Service, or if we are legally required to retain such data for a longer period of time.

Transfer of Data

Information about you, including your personal information, may be transferred from your region, province, country, or other territorial division to, and stored on, computers located in a place where data protection laws differ from those of the territory in which you reside. If you reside outside of Belgium and choose to provide us with information, please be aware that we transfer data, including Personal Data, to Belgium and process it there. By accepting this Privacy Policy and then submitting this information, you consent to this transfer. IOTCO S.A. will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and your Personal Data will not be transferred to any organization or country unless adequate controls are in place, including with respect to the security of your data and other personal data.

Disclosure of Data

Commercial transaction

SIf IOTCO S.A. is involved in a merger, acquisition or sale of assets, your Personal Data may be transferred. Before your Personal Information is transferred and becomes subject to a different Privacy Policy, we will notify you.

Disclosure of Data to Law Enforcement

Under certain circumstances, IOTCO S.A. may be required to disclose your personal information if required by law or in response to valid requests from public authorities (e.g., a court or government agency).

Legal requirements

IOTCO S.A. may disclose your personal information if it believes in good faith that it is necessary to:
  • Fulfill a legal obligation
  • Protect and defend the rights or property of IOTCO S.A.
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Ensure the personal safety of users of the Service or the public
  • Protect against civil liability

Data Security

The security of your data is important to us. However, please keep in mind that no method of transmitting data over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable methods to protect your personal information, we cannot guarantee its absolute security.

“Do Not Track Me" Signals

We do not support "Do Not Track Me" ("NPS"). "Do Not Track Me" is a preference you can set in your web browser to tell websites that you do not want to be tracked. You can enable or disable "Do Not Track Me" by going to the Preferences or Settings page of your web browser.

Data protection rights granted to you by the General Data Protection Regulation (GDPR)

If you reside in the European Economic Area (EEA), you have certain data protection rights. IOTCO S.A. intends to take reasonable steps to allow you to correct, amend, or delete your Personal Data or to limit its use. If you would like to know what personal information, we hold about you and want it deleted from our systems, please contact us. In certain circumstances, you have the following data protection rights:
  • The right to access, update or delete the information we hold about you. Where this option is available, you can view or update your personal information or request its deletion in the settings section of your account. If you are unable to perform these actions yourself, please contact us for assistance.
  • Right of Correction. You have the right to have your data corrected if it is inaccurate or incomplete.
  • Right to object. You have the right to object to our processing of your personal data.
  • Right of limitation. You have the right to ask us to limit the processing of your personal data.
  • The right to data portability. You have the right to receive a copy of the information we hold about you in a commonly used, structured, machine-readable format.
  • Right to withdraw consent. You also have the right to withdraw your consent at any time if IOTCO S.A. has relied on your consent to process your personal data..
Please note that we may ask you to prove your identity before responding to requests of this nature. You have the right to file a complaint with a data protection authority about our collection and use of your personal data. For more information, please contact the data protection authority closest to you in the European Economic Area (EEA).

Service providers

We may use third party companies and individuals to facilitate the provision of our Service ("Service Providers"), to perform the Service on our behalf, to perform services related to the Service, or to help us analyze how our Service is used. These third parties have access to your personal information only to perform these functions on our behalf and are prohibited from disclosing or using it for any other purpose.


We may use third party Service Providers to monitor and analyze the use of our Service.
  • Google Analytics
    Google Analytics is a web analytics service provided by Google that tracks and reports website traffic. Google uses the collected data to track and monitor the use of our Service. This data is shared with other Google services. Google may use the data collected to contextualize and personalize ads in its own advertising network. You may opt out of certain features of Google Analytics by using the settings on your mobile device, such as its advertising settings, or by following the instructions in Google's privacy policy: For more information about Google's privacy practices, please visit Google's Privacy Policy and Terms of Service:”
  • Firebase
    Firebase is an analytics service provided by Google Inc. You can opt out of certain Firebase features by using the settings on your mobile device, such as its advertising settings, or by following the instructions in Google's privacy policy: also encourage you to review Google's privacy policy. For more information about the type of data Firebase collects, please visit Google's Privacy Policy and Terms and Conditions at

Behavioral Remarketing

IOTCO S.A. uses remarketing services to show you ads on third-party sites after you have visited our Service. We and our third-party vendors use cookies to shape, optimize and serve ads based on your previous use of our Service.


We may offer paid products and/or services as part of the Service. In such cases, we will use third party payment processing services (i.e., payment processors). We will not collect or retain your payment card information. This data is provided directly to third-party payment processors, which use your personal data in accordance with their privacy policies. These payment processors adhere to the PCI-DSS standard managed by the PCI Security Standards Council, which is a collaborative effort between brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure secure processing of payment information. The payment processing companies we work with are:

Links to Other Sites

Our Service may contain links to other sites that we do not operate. If you click on a third- party link, you will be redirected to that third party's site. We strongly recommend that you review the privacy policy of each site you visit. We have no control over, and are not responsible for, the content, privacy policies or practices of any third-party sites or services.

Children's Privacy

Our Service is not directed to persons under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you know that your Child has provided us with personal information, please contact us. If we learn that we have collected personal information from children without verifying parental consent, we will take steps to delete that information from our servers.

Changes to this Privacy Policy

We reserve the right to update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Before the change takes effect, we will notify you by e-mail and/or by placing a prominent notice on our Service and we will update the "Effective Date" at the top of this Privacy Policy. We recommend that you review this Privacy Policy periodically to be aware of any changes. Changes to this Privacy Policy are effective when posted on this page.

Contacting Us

If you have any questions about this Privacy Policy, please contact us:
  • By email:
  • By visiting this page on our website: Contact page Page contact